What our Customers say...

Water Damage Testimonials

SERVPRO of West El Paso helped with water damage cleanup and repair from an issue we found just a few days prior to closing on the sale of our home. They are the best of the best. They were professional, kind, punctual, and wonderful to work with in the midst of a very stressful situation for us! I can’t recommend them highly enough. Would give 10 stars if I could!

SERVPRO was incredibly helpful. Their work was impeccable and customer service was very professional. They were also timely. I highly recommend SERVPRO for any type of restoration or repairs.

Great Company. Everyone was very professional. They showed up on time and I was a bit nervous. Jon put my mind at ease. He was a professional. Joe spent time making sure everything was done perfectly. I am very happy. I hope I don't need these service again but if I do, I will call them right away.

I came home on a Friday night to find water raining from my ceiling. I filed a claim with my insurance and called SERVPRO based on these reviews. Later, I found out to my suprise that my claim adjuster recommends SERVPRO as well. And that I made a good choice in choosing them. Furthermore, as so many of these reviews mention that they employ excellent staff. John who answered my call on a Saturday and reassured me what they could do relieved any anxiety I had. Adi and Arnold came that day and assessed the damage. I told them I wanted to wait for my insurance and they were patient and reassuring. Monday, after hearing from my insurance, I was assigned Joe and Eddie. I could tell from my time in the military that Joe also served and lead his team efficiently and effectively. He spoke with brevity and respect. Because of him, I believe my house will be restored quickly and will not have a problem with my insurance company because of his extensive knowledge and experience with the process of what is all involved. Thank you SERVPRO for employing such valuable and respected employees.

SERVPRO has been very professional in their work that they have done at my home I had a leak in the back of my refrigerator where the ice comes from they were very professional they were on time they kept me abreast of what was going on or what was going to happen in the future I would recommend SERVPRO to anyone that has to have a reconstruction done or tearing out Of any damage that has been done to their home due to flooding fire wherever I can’t say anything about fire but I can about flooding very professional in everything that they do

Joe Harrington came to my home to give me an estimate to correct damage done by a roof leak. He was friendly, professional and very knowledgeable. He was exceptionally helpful and went the extra mile by answering all my questions and checking for water damage throughout my home. (I have cataracts and glaucoma and am unable to see spots on ceilings.) He even spoke on the phone with my daughter who is handling the resolution of water damage and answered all her questions as well. (I am elderly and she handles things for me.) If you need help cleaning up after water damage, SERVPRO is the company to call. Their free estimate is thorough and Joe Harrington is terrific! Thank you SERVPRO and Joe!

Carlos was very courteous and professional. He took his time and explained the services well. I would recommend this company to my friends and family.

Absolutely fantastic company!! When our water heater broke and flooded the whole first floor, SERVPRO was quick to respond. Sebastian and Juan arrived unbelievably fast and were quick to start the water removal process. They were very professional and even helped us to finish moving the last of our belongings out. They were even quick to come out the next day to follow up on everything and make sure we were still doing ok. I would highly recommend them and SERVPRO to anyone in need of this service. A+ for sure!!

I just wanted to recognize & say thank you for doing a great job; True Professionals: Lance Tomasich & Sebastian Sarabia, I would definitely recommend services to a friend.

On June 2, 2016 the water supply line from the bathroom wall to the toilet tank in my home burst, causing a flood.

I called Roto Rooter, who in turn called SERVPRO in behalf for your services.

This letter is to testify in behalf of Abraham and his team of remarkable young men, who exemplify your high standard for employment within your company, your careful and thoughtful hiring skill, and last but not least, your excellent employee training program!

These men represent the epitome of professional work ethics, and are a fine testament to all your efforts in acquiring and maintaining such outstanding people in your work force. I applaud you.

Please honor Abraham and his team for their exemplary deportment and skill in pleasing this customer. They are a valuable asset to your company!

SERVPRO really does fix things "Like it never even happened." When our church was found on a Sunday morning 80% underwater, they were there in a jiffy. Two weeks later when we walked back in, there was no sign that anything had happened....no moldy smell, no messed up flooring or walls....Like it never even happened. These guys get it done -- call them first.  

I wanted to express how very please my husband and I are with SERVPRO of West El Paso prompt response, professionalism, and high quality of work during our water abatement last week.
We will highly recommend your company to our friends and family. Thank you again for all your assistance. 

We hired SERVPRO West El Paso after a water loss. Bryan Enriquez and his team arrived quickly to our home. They dried our home for several days. Their service was courteous and professional.  

I have been blessed for many years, working together with a wonderful team at SERVPRO of West El Paso!!! Working shoulder to shoulder with
Jimmy, Brian, Jose, and their office team has always been an amazing experience. SVC Construction Inc and SERVPRO make a great team to assist Elpasoans during their time of emergency or service needs!
Thank You Guys!!!  


SERVPRO of West El Paso Texas is the company to call FIRST if you have a water damage emergency. Once I filed my insurance claim at 4am. I contacted a company that had cleaned my floors in past. The owner called me back to let me know that he was out of town. So I went online to find another company. SERVPRO of West El Paso was highly rated and was open 24 hours. I called them, they would have a technician at my home within the hour. Just as SERVPRO promised a Technician named Sebastian arrived. We had a water pipe to burst in our toilet area of the Master Bath overnight. We were flooded in Master Bedroom, bath and closet. Main hallway, front foyer, sitting area and dining room. Sebastian was able to put us at ease, that SERVPRO would take care of us. Sebastian walked through and inspected the flooded areas. He briefed us all what had to be done. Immediately he went to work to extract all of the water from our rooms. He then checked the moisture level of all the lower walls and baseboards. He then briefed us that he would have to remove the baseboards and drill holes all throughout areas to aid in drying process. He set up dehumidifiers and dryers all throughout the affected areas the first day (Saturday). Sunday Sebastian and another Technician returned to monitor the drying and to check moisture levels. They determined that they needed to adjust the position for few of the dryers.
 Sebastian is very professional and a hard worker too. There were no less than 2 Technicians on site at all times. The drying process took five days. I felt confident with SERVPRO throughout the water removal/ water extraction, drying and dehumidification process. I rate this company Five Stars.

Carlos Martinez was very prompt, professional and courteous. Very knowledgeable and respectful. I would highly recommend them.

Carlos was EXCELLENT! Carlos was very professional, very good about wearing a mask in our home. Carlos was very clean in his work and removal of flooring. Carlos went out of his way providing customer service and peace of mind during this stressful situation. HIGHLY recommended!

Very professional service. Carlos was extremely helpful. He explained everything in detail and was very concerned about doing the job right. I would recommend their services.