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Fire & Water - Cleanup & Restoration

Archived Why SERVPRO Blog Posts

We Are Cleaning Experts!

10/27/2022 (Permalink)

This is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.  After COVID we all re-learned just how important it is to keep areas clean and sanitized, so more than others.  This shouldn't be something that we let fall to the wayside now that COVID cases have decreased.

According to protocols set forth by the Centers for Disease Control and Prevention, our team members are prepared to clean and disinfect your home or business. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs daily.

The CDC encourages the cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

The CDC recommends the usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Contact the cleaning experts at SERVPRO West El Paso to see just what we can do to keep your home or business as clean and safe as possible!

We Are Cleaning Experts!

10/27/2022 (Permalink)

This is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.  After COVID we all re-learned just how important it is to keep areas clean and sanitized, so more than others.  This shouldn't be something that we let fall to the wayside now that COVID cases have decreased.

According to protocols set forth by the Centers for Disease Control and Prevention, our team members are prepared to clean and disinfect your home or business. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs daily.

The CDC encourages the cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

The CDC recommends the usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Contact the cleaning experts at SERVPRO West El Paso to see just what we can do to keep your home or business as clean and safe as possible!

How an ERP Can Save Your Business During a Storm

6/29/2022 (Permalink)

After a major disaster, businesses suffer a variety of interruptions like:

  • financial and emotional stress
  • production downtime
  • sullied reputation
  • a plethora of other strains.

In the time period following a trauma like a fire, flood, pipe break, or another form of disaster like a natural disaster, making the right decisions can be taxing and confusing. At SERVPRO of West El Paso, we regularly see local companies go through this and want business owners to know we are here to help after a commercial disaster. Part of that help comes through an emergency readiness checklist and disaster plan.

Creating a disaster readiness plan for your business can save you thousands on your bottom line, and can save your business, entirely. And the planning process does not have to be overwhelming when placed on top of all other responsibilities. SERVPRO of West El Paso is here to help take the weight off your shoulders by developing an Emergency Ready Profile for your company. Knowing you are, "Ready for whatever happens," will give you, your clients, and your employees confidence if or when your business is affected by a disaster.

We Generate A Plan For You

By developing a SERVPRO Emergency Ready Profile, you minimize business interruption by having an immediate action plan. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize the severity of water and fire damage to your business.

Why An ERP?

  • A no-cost assessment of your facility.
    This means there is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.

    It will only take a little time to complete and will not take you away from current projects, but will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster.
    This helps minimize the amount of time your business is inactive by having an immediate plan of action.
  • Professionals at SERVPRO of North Kenner, Harahan, & Lakeview established as your disaster mitigation and restoration provider!
    You have a provider that is recognized as an industry leader and is close by for an emergency response.
  • Identification of the line of command for authorizing work to begin.
    This saves time so we can start cleaning up the damage, so you can reopen your business as soon as possible.
  • Specific Facility Details of your business such as shut-off valve locations, priority areas, and priority contact information.
    You will have a quick reference of what to do, how to do it, and who to call in case of an emergency so that you are "Ready for whatever happens."

Contact SERVPRO of West El Paso at (915) 234-2614 to get started on your SERVPRO Emergency Ready Profile today.

We are here to be your total solutions provider during an emergency commercial disaster so you can do what’s important: taking care of your clients, employees, and other business needs. 

Mold Maintenance Standards - SERVPRO of West El Paso

4/1/2022 (Permalink)

Mold spores are a natural occurrence present just about everywhere — including your El Paso, TX business. When exposed to moisture these microscopic particles can quickly grow into a large threat, leaving your business at risk for many issues. Federal organizations such as the Environmental Protection Agency and Occupational Safety and Health Administration do not set any mold standards, but that doesn’t mean mold cleanup isn’t an aggressive process. Here are three steps to keep in mind when dealing with mold.

1. Water Damage

Mold spores become an issue when exposed to moisture and allowed to grow into colonies. Regularly check for any threat of water damage in your business, including leaking pipes or drafty windows. Furthermore, maintain appropriate levels of humidity within the building to limit moisture levels in the air. 

2. Check Building Materials

To alleviate the uncertainty of mold standards, ensure building standards are up to code. Proper insulation installed around windows, piping, and exterior walls minimize a buildup of condensation, keeping mold at bay. Verify that your business is well-ventilated and regularly check porous materials such as drywall, ceiling tiles, and wood for any signs of mold damage.

3. Contact Us!

Time is of the essence when it comes to mold infestation; an IICRC certified company will have the training and professional equipment to safely and effectively mediate the mold damage in your business in a time-sensitive manner. 

Ten Reasons To Choose SERVPRO of West El Paso

11/4/2021 (Permalink)

When you have a residential loss or a commercial loss, SERVPRO of West El Paso is your best choice to help. We specialize in large and small losses so no matter what we can be there for you, your family, or your company. Below are 10 reasons why we are the best local choice for your needs.

  1. 24/7/365: SERVPRO knows disaster doesn't wait. We are available days, evenings, holidays, and weekends.
  2. Communication: SERVPRO will keep you and your insurance informed on the status of your project.
  3. Reduce Recovery Time: SERVPRO's main goal is to not cause interruption. We will work tirelessly to ensure you are back in your home or office ASAP. 
  4. Lower Recovery Cost: SERVPRO will help you save money and works directly with your insurance.
  5. Emergency Ready Profile: SERVPRO offers an ERP that can help you plan for disaster before it happens.
  6. Full Line of Service: SERVPRO will help to solve your cleanup needs. We offer a variety of services.
  7. A Leader in Storm Response: SERVPRO will help when you need it the most. Remember the 24/7/365?
  8. Over 50 years of business We've been around for quite some time, so we've seen a few things or two.
  9. More than 1,700 locations SERVPRO has the power for those larger jobs.
  10. Experience and training in mitigation damages ranging from a single-family home to skyscrapers.

Call the professionals at SERVPRO of West El Paso

How SERVPRO Can Help Landlords with Tenant Changes

11/2/2021 (Permalink)

Time can go by in the blink of an eye, particularly when it comes to preparing a recently rented space for the next tenant.

Apartment building managers: your days of desperate calls and getting on your own hands and knees to scrub the crevices of vacated apartments are over. SERVPRO® of West El Paso is ready for your next moment of need.

SERVPRO® is well known for our large-scale services, including repair and restoration of property damaged by fire, water, mold, and natural disasters. We're also El Paso's top choice in professional cleaning for office spaces and commercial facilities. However, we're about more than large-scale services. Our services are just as useful for the single bedroom apartment as they are for the big box warehouse.

No matter the state the former tenant has left the apartment, we've got the supplies and services needed to get the job done. For carpet and upholstery, SERVPRO® of West El Paso can remove unwanted dirt and dust that hide far below the surface using state-of-the-art equipment. When it comes to making an apartment like new, deodorization is key. We have the experience and knowledge to identify the source of unwanted odors and use the proper, fast-acting products that will eliminate them fast! We also get to those hard-to-reach places, like air ducts with dirt buildup. We can clean and restore your air ducts and HVAC systems to improve indoor air quality and ensure that heating and cooling systems function properly.

As a locally owned and operated business, we have the customer service and experience needed to make an apartment space like new. We also have the equipment, network, and training to do the job faster than any other cleaning service in El Paso and surrounding areas. At SERVPRO® of West El Paso, we are faster to any disaster.


Did a recent tenant leave one of your apartments in poor condition? Or simply expecting a resident to move soon? SERVPRO® of West El Paso  offers the fast service and experience you need to get the job done. Not sure where to start? Call us with your questions at 915.234.2614.

Our Commitment to 5-Star Service!

10/27/2021 (Permalink)

Our customers are the reason for SERVPRO of West El Paso's continued success. We have established great professional relationships in El Paso, and many jobs come from referrals from previous customers! Here are a few of the 5-star Google reviews that we have recently received. 

"Lance is a total professional who explained the remediation process step by step in a way that was both understandable and compassionate. He and those who assisted him were thorough, competent and pleasant. I recommend them without reservation. Also, he’s a Jimmy Buffett fan and a golfer! This is a bonus!"

"I recently had a slab leak in my home which caused the drywall and floors around my water heater to get very wet. Adi and her team came out promptly to help. They were always very professional and knew their work. They were always able to answer my questions. Understandably, the fans/dehumidifier were very loud, but Adi was always willing to work with me to balance the work being completed along with minimizing the inconvenience to my family. I am very grateful to Adi and her team for the job they did. 10/10 would recommend."

Call Us Today!

SERVPRO of West El Paso has a team of highly trained technicians on-call 24-hours a day to respond to residential and commercial property damage emergencies in West El Paso. Call us today at (915) 234-2614. We’ll restore your property damage, “Like it never even happened.”

Learn About SERVPRO of West El Paso's Advanced Techniques for Water Damage

10/19/2021 (Permalink)

What sets SERVPRO of West El Paso apart is our advanced technology and techniques that allow us to be pioneers in the restoration industry. The technology and best practices we use allows SERVPRO of West El Paso to get your home or business back to its preloss condition in no time!

When we first get to a job we need to measure the water damage using infrared cameras and moisture detection and measurement devices. The infrared camera allows us to see what the naked eye cannot see. 

Our powerful extraction equipment speeds the drying process by removing the water from your home or business. SERVPRO of West El Paso uses both Truck-mounted and portable extraction units to perform efficient water removal.

Our drying equipment includes Industrial-grade dehumidifiers that help prevent secondary water damage like swelling and warping of floors, walls, and furniture and High-speed air movers create airflow across walls, carpets, pads, and furniture, which accelerates the evaporation of moisture.

Our professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers to dry your home or business. We’ll carefully monitor the progress using moisture meters until the materials return to acceptable drying goals.

If you are experiencing water damage in your West El Paso home or business call us today!

10 Reasons to Choose SERVPRO of West El Paso

6/15/2021 (Permalink)

When you have a residential loss or a commercial loss, SERVPRO of of West El Paso is your best choice to help. We specialize in large and small losses so no matter what we can be there for you, your family, or your company. Below are 10 reasons why we are the best local choice for your needs.

  1. 24/7/365: SERVPRO knows disaster doesn't wait. We are available days, evenings, holidays, and weekends.
  2. Communication: SERVPRO will keep you and your insurance informed on the status of your project.
  3. Reduce Recovery Time: SERVPRO's main goal is to not cause interruption. We will work tirelessly to ensure you are back in your home or office ASAP. 
  4. Lower Recovery Cost: SERVPRO will help you save money and works directly with your insurance.
  5. Emergency Ready Profile: SERVPRO offers an ERP that can help you plan for disaster before it happens.
  6. Full Line of Service: SERVPRO will help to solve your cleanup needs. We offer a variety of services.
  7. A Leader in Storm Response: SERVPRO will help when you need it the most. Remember the 24/7/365?
  8. Over 50 years of business We've been around for quite some time, so we've seen a few things or two.
  9. More than 1,700 locations SERVPRO has the power for those larger jobs.
  10. Experience and training in mitigation damages ranging from a single-family home to skyscrapers.

Call the professionals at SERVPRO of West El Paso

Ways To Backup Your Data | SERVPRO of Southeast West El Paso

3/29/2021 (Permalink)

Digital data backup is crucial to protecting your important files. Whether they’re vacation photos, music albums or work documents, you should keep a copy of your files to keep them secure from threats. Not only can your hard drive fail, but disasters like fire, flood or robbery can also cause data loss. If you’re not backing up your digital data already, here are the best methods you can use. 

External Drive 

Using a USB stick or an external hard drive, you can back up your data with your computer’s integrated backup features (or other third-party programs). For macOS users, there’s Time Machine and for Windows 10 and 8 users, there’s File History. 

These features can also back up your data on your internal drive, but it’s safer to use an external one. Also, if you keep your external drive connected all the time, these programs can automatically back up your data on it. Otherwise, connect your drive occasionally and manually perform backups when convenient. 

While this method is fast and affordable, it’s not good if your house experiences a disaster like a fire or gets robbed. 

Cloud Storage 

With the rise of Dropbox, Google Drive, iCloud, and OneDrive, cloud storage has become a staple in modern backup technology. This method doesn’t require buying external drives or other hardware. Your files are uploaded in “the cloud”, which is a remote, big capacity storage device/server owned by a tech company. Make sure to choose a reputable cloud service, like the ones mentioned above. 

As long as you have an Internet connection, cloud storage makes it easy to copy your files on a server from a provider. Cloud services are fast (depending on Internet speed), secure, and easily accessible from your phone or computer. 

NAS Device 

This is a more complex and expensive backup option as it involves creating your own local server. While you can have NAS devices at home, they are mostly preferred by companies that want control over their own data servers. NAS devices can hold large amounts of data and can be extended with extra hard drives. 

If you’re choosing one of these backup methods, make sure to encrypt your backups with strong passwords and keep those passwords safe. 

Does Your House Need a Breathing Treatment?

11/5/2020 (Permalink)

Owning a home is a wonderful experience that comes with huge responsibilities. The list of what needs to be checked is a lengthy one that can honestly seem overwhelming at times – so let us handle a few of them for you! Keeping your house properly maintained ensures you will have a place you love to call home for years.

One area that many homeowners neglect is properly maintaining the air ducts. If you think about what the air ducts do for your home, it is very similar to what lungs do for your body. With that in mind, the industry standard for residential properties is to have the air ducts cleaned every two - five years. This process improves indoor air quality by moving debris within the duct work. It will increase the lifespan of your AC system and make it more efficient.

You may be thinking, “What could they possibly find in these units?” Well I am glad you asked!

We have removed things as crazy as a toy car, to the more serious discoveries of mold that people never knew existed. Fortunately, not only do we remove debris, we also treat it with an antimicrobial agent to eliminate mold and bacteria. This is a preventive measure that absolutely helps keep your system free of nasty airborne agents.

Do the smart thing and let us keep your house lungs clean. We will ensure your duct work, air handler and system are free of old toy cars and mold. We are equipped to handle any size unit whether you have a residential home that needs care or a building as large as a hospital. If we do find damaged duct-work or maybe the air duct was never connected, we can complete minor repairs such as reattaching them to the vent.

Call us today and let us help you breathe easier!

Out With The Old & In With The Clean!

11/3/2020 (Permalink)

inside of apartment with wood flooring and wood cabinets Turn Your Vacancies Into Filled Rooms Faster With Our Cleaning Services!

Time can go by in the blink of an eye, particularly when it comes to preparing a recently rented space for the next tenant.

Apartment building managers: your days of desperate calls and getting on your own hands and knees to scrub the crevices of vacated apartments are over. SERVPRO® of West El Paso is ready for your next moment of need.

SERVPRO® is well known for our large-scale services, including repair and restoration of property damaged by fire, water, mold, and natural disasters. We're also El Paso's top choice in professional cleaning for office spaces and commercial facilities. However, we're about more than large-scale services. Our services are just as useful for the single bedroom apartment as they are for the big box warehouse.

No matter the state the former tenant has left the apartment, we've got the supplies and services needed to get the job done. For carpet and upholstery, SERVPRO® of West El Paso can remove unwanted dirt and dust that hide far below the surface using state-of-the-art equipment. When it comes to making an apartment like new, deodorization is key. We have the experience and knowledge to identify the source of unwanted odors and use the proper, fast-acting products that will eliminate them fast! We also get to those hard-to-reach places, like air ducts with dirt buildup. We can clean and restore your air ducts and HVAC systems to improve indoor air quality and ensure that heating and cooling systems function properly.

As a locally owned and operated business, we have the customer service and experience needed to make an apartment space like new. We also have the equipment, network, and training to do the job faster than any other cleaning service in El Paso and surrounding areas. At SERVPRO® of West El Paso, we are faster to any disaster.


Did a recent tenant leave one of your apartments in poor condition? Or simply expecting a resident to move soon? SERVPRO® of West El Paso  offers the fast service and experience you need to get the job done. Not sure where to start? Call us with your questions at 915.234.2614.

Trust Our Heroes!

10/27/2020 (Permalink)

Are you a factory owner whose inspection is coming up after damage to your workplace? Or maybe your office is overdue for a professional cleaning? SERVPRO® of West El Paso can help in both situations!

You have probably seen our SERVPRO trucks throughout the greater New Orleans area . That's because we are the premier residential and commercial cleaning and restoration service.

We specialize in the following residential and commercial services:

  • Building services
  • Cleaning services
  • Fire damage restoration
  • Mold remediation
  • Storm damage restoration
  • Water damage restoration

While many of you know us for our disaster clean-ups and damage restoration, we excel at far more!

We have experience cleaning:

  • Apartment buildings
  • Government
  • High-rise residential
  • Hotel/Motels
  • Large office/high-rise office buildings
  • Large retail/big-box stores
  • Restaurants
  • Small office buildings  
  • Small retail stores

We also provide the best in commercial cleaning for your Nashville business. Whether you need a preventative maintenance system, electronics restoration or document drying, you can trust SERVPRO® of West El Paso. We understand that every hour spent cleaning up is an hour of lost revenue and productivity.

Our other professional cleaning services include the following:

  • Air Ducts and HVAC
  • Bio-hazard and sewage
  • Carpet and upholstery cleaning
  • Ceilings, walls, and hard floors
  • Drapes and blinds
  • Odor removal and deodorization
  • Crime scene cleanup
  • Vandalism

SERVPRO® of West El Paso is faster to any size disaster in the El Paso community area because we are locally owned and operated. If you need us anytime, contact us because we have 24-hour/7 days a week emergency service.

Our highly-trained and certified technicians are specialists in using technologically advanced products. We use OSHA-approved cleaning agents, and innovative techniques to restore your home or business to a preloss condition.

You can trust SERVPRO® of West El Paso to keep your property’s appearance safe and healthy for your family, staff, and clients. Do you need help with your insurance claims, we provide a stress-free claims process by helping to manage the insurance paperwork process. Call us today!

Why Choose SERVPRO of West El Paso for Residential or Commercial Water Damage

10/19/2020 (Permalink)

SERVPRO of West El Paso knows that one of the risks that local residents deal with is water damage related to storms and disasters. While many of the homes in the area do their best to make sure preventative measures are in place, no precaution is ever foolproof.

Whether the flooding comes from a natural disaster, busted pipe, or leaking washing machine, it is crucial to act fast to prevent significant damage to your home’s structure, your home’s contents, and prevent the start of mold growth.

SERVPRO of West El Paso is a 24/7/365 business. This means that our team of pros are available outside of normal business hours to be there for when you need us. Our technicians get trained in the highest standard of water damage restoration with the best equipment on the market to be able to make your home “Like it never even happened.” 

At SERVPRO of West El Paso water damage mitigation is only a small piece of the puzzle. We also offer fire and mold damage control as well as state of the art cleaning. Our emergency response team is available 24/7 at 915.234.2614 for any of your home or commercial property needs.

Why a Restoration-Focused Approach Matters | SERVPRO® of West El Paso

10/13/2020 (Permalink)

Experiencing an event that causes damage to your home, such as a fire or severe storm, can be a quite frightening thing to endure. The emotional trauma associated with these events is serious and can impact your family severely and for a long period of time. While working to recover while dealing with these emotional impacts is not an easy process, but it will be extremely helpful to your healing.

Recovering quickly and being able to reclaim your home can go a long way toward the healing process, and choosing the right restoration company can help you do so. When you work with us, you can not only be certain we will respond quickly, but you can also be sure that we will restore everything we are able to and only suggest replacement as a last resort.

Why We Focus on Restoration Instead of Replacement of Items

We can help you save money on your insurance. Because of homeowners policies, many types of household damage will be covered if you file a claim—but these claims can be expensive. Because we focus on restoring clients’ items instead of replacing them, we can often reduce the cost of your claim with insurance and keep your premium lower.

We can protect your sentimental items. Safety is obviously the most important thing to prioritize after a traumatic event, but there is also value in the things inside your home that can’t be monetized. Objects such as family photos and heirlooms could never be replaced, which is why we equip ourselves with the most advanced restoration technology possible to salvage these items whenever we can.

We make sure your home feels like home again. Having to be away from your home due to damage is disheartening, but when you return home, there is nothing better. Because we will keep all your belongings in the home when possible, you can immediately feel like your house is your home again upon your return.

If you have damages and are feeling overwhelmed, we are here to help. You can call us as soon as you need to in order to begin the restoration process. Contact us today to learn more.

A Guide for Picking the Right Restoration Company | SERVPRO® of West El Paso

10/8/2020 (Permalink)

A storm’s impact on a neighborhood can be devastating. Not only is it emotionally stressful, but if there are severe damages, it can be even worse. The damages from storms have risen in cost in recent years due to damages becoming more severe as a whole. That is why we always advise having a plan in place for what to do and who to call in advance.

If you need storm restoration at your home or business, the company you choose will set the tone for the entire experience. A trustworthy company that can handle the work and be there for you whenever you need is a must to provide you with valuable peace of mind during a stressful time. Here are some tips for determining who to give your business to:

How to Decide Who to Give Your Business to for Storm Restoration

Check on their reputation. It is important to do your research before deciding on a restoration company to use. Not only is it a big decision, but the frequency of restoration scams is on the rise, meaning it is best to be cautious. When you do your research on us, you will find that we are active both in West El Paso and in the restoration industry as a whole, and we are proud of our fantastic reputation.

Check on their plans for high demand. Unlike fire or general water damage, storm damage typically impacts a large area all at once, meaning the restoration services in the area can easily get swamped if they do not have a plan. Fortunately, we have a national SERVPRO® brand to back us, meaning we can call for backup whenever we need it in order to provide everyone with the same level of speed and service.

Check on their emergency response times. Getting your storm damage addressed quickly is not just for peace of mind—it is also essential to preventing more damage from happening. That is why we are here for you whenever you need us with our 247 emergency line. You can call us as soon as you discover damage, and we will make it out to you as quickly as possible to get the restoration process in motion.

When you have damage from a storm to your home or commercial building, you can always depend on us to handle it. Contact us at any hour to see our exceptional service in action.